You can submit a complaint by emailing us at [complaints@bmaharashtra.com], calling our customer service hotline, or filling out the online complaint form on our website.

Please provide detailed information about the nature of your complaint, including any relevant dates, times, and individuals involved. It’s also helpful to include your contact information so we can reach out to you with updates.

 The time it takes to resolve a complaint depends on the nature and complexity of the issue. We strive to address complaints promptly and will keep you informed of our progress throughout the process.

 Upon receiving your complaint, we will acknowledge receipt and begin our investigation. We’ll keep you updated on our progress and work towards resolving the issue to your satisfaction.

 Yes, we will provide you with a reference number for your complaint, which you can use to track its status. You can also reach out to our customer service team for updates at any time.

If you’re not satisfied with the initial resolution of your complaint, you can request to escalate the matter to a higher authority within our organization. We will review your concerns and work to address them accordingly.

 Yes, we take confidentiality seriously and will only share information about your complaint with individuals directly involved in the resolution process. Your privacy and confidentiality are important to us.

While there’s no specific format required for submitting a complaint, providing clear and detailed information will help us better understand and address your concerns effectively.

 We will keep you informed of our progress and any updates regarding the resolution of your complaint. You can expect timely and transparent communication from our team throughout the process.

 There’s no limit to the number of complaints you can submit. We encourage you to reach out to us with any concerns or issues you may encounter so we can address them promptly and effectively. Your feedback is valuable to us in improving our services.